Testimonials

Providing excellent service to our community

It can be really challenging to find a good honest funeral director that doesn’t over charge or bolt on services you do not require. Having significant event management experience I had already created an outline plan of the day. All I needed was a funeral director who was flexible with strong communication skills that could help me bring the day to life. Whilst the company had not organised that many funerals at the City of London Cemetery their personal service and attention to detail was exceptional. I particularly enjoyed working with Charlotte who was able to contribute to my outline plan and navigate her way around a particularly challenging cemetery office who were not very good at returning calls or messages. No task was too large or small as the company successfully removed my Mothers wedding ring returning it to me as a keepsake. They were also available to respond to calls, emails and Zoom meetings at short notice.

Hopefully it will be along time before I need to arrange another funeral but if I do I know exactly where to go. To sum up my experience, in a world where there are lots of jackals looking to take advantage of the purse strings of grieving families I am thankful to have found a hardworking honest family business that cares about the customers it serves.

(5/5)
R. Gosh

I cannot praise Lilley Funeral Directors highly enough. I first called them when we were told mum didn’t have long, and we needed to arrange for someone to collect her when she passed. They were so compassionate and understanding when we called, and on the day she passed they did not rush us when they came to collect her, and ensured that she was treated with respect. As regards arranging her funeral, I had been dreading doing this, but Charlotte made the whole process so easy, and everything we wanted, that we knew mum would have liked was added into the arrangements. We also used the florist recommended by Charlotte, and the flowers were incredible. The whole funeral was exactly what we wanted, and the little touches from all at Lilleys made the day special.

(5/5)
Dawn Mayhew

Thank you so much for the very personal and respectful way you carried out Roseanne’s funeral. Coming into our home meant that we felt more relaxed at a time when emotions are so fraught. You suggested so many helpful things such as a video link for those people that were unable to attend. You have all been kindness itself while keeping a professional and respectful attitude. Thank you once again from our family.

(5/5)
J. Wallace

Our funeral for our daughter was done beautifully and gracefully. Charlotte and the team made this day truly perfect and helped us to have final goodbye to our baby daughter with dignity and a lot of respect. Thank you for Lilley Funeral directors for caring, smooth and professional service you have provided. We will be forever grateful for making this important day so special to us.

(5/5)
A.Hencel

From start to finish Scott, Charlotte and the whole team at Lilley Funeral Directors were exceptional offering a simply flawless service.

I was steered to them by a member of my immediate family, who had already been a very satisfied customer, and I’m so glad that I chose Lilley’s to say goodbye to Mum. I went to visit a couple of other funeral directors in the local area, but Lilley’s were head and shoulders above in terms care and compassion to my mind.

The attention to detail, ability to cope with almost any request, and the overall level of service was sublime. Nothing was too much trouble and they were always on hand, day or night, to deal with any queries or concerns. I honestly can’t think of a better way, or group of people to help you out in such an emotional and complicated time. Even down to letting some of my friends and family visit Mum at the weekend out of traditional working hours they were always there to lend a hand and ease the process of saying goodbye.

(5/5)
J. Wallace

I would like to say a massive Thank you to all staff at Lilley’s. Very professional polite and extremely caring. Going above and beyond to make our very tuff and emotional time saying farewell to our mum. Thank you so so much.

(5/5)
A.Salter

As soon as I had made my first phone call with Lilley Funeral Directors, I knew they would be the right people to look after my Dad. Nothing has been too much trouble. Charlotte has taken care of absolutely everything for us in organising Dad’s funeral and had been absolutely amazing. In what has been a stressful and upsetting time, they have made things so much easier than we expected them to be. They are a genuine lovely family run business who we can’t recommend highly enough.

(5/5)
E. Colmer

Thanks for all you and your team did for us in arranging and managing Aunt Win’s funeral in such a dignified way. All the family and friends agreed that it was the most moving ceremony we had ever been to. Lilley Funeral Directors were perfect in every way and I am so glad I chose you to conduct my Aunt’s funeral. I wanted a family business, local to where she lived and I got more than that. You (and Scott) were so kind and thoughtful on the day of the funeral and thank you for the funeral flowers. That was a complete surprise!

(5/5)
C. Johnson

I can’t thank everyone at Lilley Funeral Director’s enough for the wonderful service and support they gave me and my family at this most difficult time in our life’s and I want to especially thank both Charlotte and Scott for just making the day as special for us as it could be under the circumstances thank you so much for everything.

(5/5)
L. Ramsey

Thank you to George, Scott and Charlotte. You have help me to arrange two funerals and have made it feel effortless. You have been so kind and caring and your funeral home has felt so welcoming.

(5/5)
Angela Tilson

Charlotte, Scott and everyone at Lilleys have made the process of organising a funeral so much easier on us. Not only that, but from the moment we met them we felt at ease and comforted that they were looking after our loved ones. Professional throughout but with such a personal, kind touch. We truly felt that they all cared for us and have gone above and beyond. Thank you so so much

(5/5)
Emma Carroll

Highly recommend. Absolutely outstanding ! Charlotte, Scott and the team at Lilley Funeral Directors went above and beyond, we can’t thank them enough for the exceptional service they provided, with compassion, kindness, thoughtfulness and respect so many more words I could add that you gave myself , my brother and our family for our mum Sylvia

Thank you ❤️

(5/5)
M. Salter

I can’t thank everyone at Lilley Funeral Director’s enough for the wonderful service and support they gave me and my family at this most difficult time in our life’s and I want to especially thank both Charlotte and Scott for just making the day as special for us as it could be under the circumstances thank you so much for everything.

(5/5)
Lee Ramsey

From start to finish. First class and respectful handling of our funeral arrangements. Couldn’t ask for more.

(5/5)
T. Tebboth

I would like to say a big thank you to Charlotte, Scott and the team. By undergoing the massive task in planning a double funeral for both my Mum and Mick, they have shown nothing but professionalism, compassion and dignity throughout. They made it as poignant and effortless as possible. From the bottom of my heart, thank you for all that you’ve done.

(5/5)
Charlie Gaze

From start to finish. First class and respectful handling of our funeral arrangements. Couldn’t ask for more.

(5/5)
Smoke Me A Kipper

The team at Lilley Funeral Directors offered an excellent service. They were thoughtful and respectful in their approach and went above and beyond to ensure that we received the best service. From the organisational details of every aspect of my father’s death to the driving of the cars, each aspect was carried out to a high professional standard. Nothing was too much trouble whether it was dealing with the graveyard or organising an online video streaming service – they even contacted a local business successfully to ask, on our behalf, if we could use their car parking spaces for funeral attendees. Their organisation and communication was excellent. On the day of the funeral they delivered a fine service, again, going above and beyond with a gift of remembrance candles for guests. What was an emotional day for our family was made so much easier by the excellent service given by Scott, Charlotte, George, Reece, Anna and Ian. Highly recommended

(5/5)
L. Ball

What can I say. Sadly lost my beloved dad, and the minute we met Charlotte we knew they were the ones to use. She came to see us at home made us feel comfortable and at ease, felt like we knew them personally. The service went so well, Scott and Charlotte and the others were all very professional and made sure it all went smoothly. A really lovely family. Thanks again to you both, don’t no how we would of got through the day without you both xx

(5/5)
Gemma Chapman

I would like to thank Lilley Funeral Directors for everything they have done for us as a family and especially for the caring and respectful way they have dealt with my fathers passing. Nothing has been too much trouble and unexpected little touches they added to the day left me speechless. They are a family run business and that shines through in the service they provided. I highly recommend them and the services they provide, they go above and beyond. Thank you all so very much.

(5/5)
S. Sznober

Testimonials

Here at Lilley Funeral Directors, we wholeheartedly appreciate the kind words that families who have used our services have said about us. We also understand that these words can help you get more of an insight into our services and what we’re like as a company, and that’s important to us.

For more information contact us today, we offer our services throughout Kent including Bexley, Crayford, Dartford and the surrounding areas like Sidcup and Ebbsfleet

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Flowers

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Call us on 01322 587 634 or request a callback using the form below

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